Frequently Asked Questions

We're here for you. Got a problem that you're not sure how to solve? Don't panic, the Essential Resources helpdesk is here for you.

About our books

We specialise in creating and delivering high-quality educational resources. Essential Resources prides itself on imaginative publications written specifically for the classroom teacher from our pool of talented and experienced teachers and educators.

I’m looking for titles for a particular age range. How can I restrict my search?

In the Search Bar choose the subject area you wish to search within, such as The Arts or Mathematics. Click All Ages to select the ages you are seeking resources for.

Can I view the books online before purchase?

Yes. Simply click on the Preview button on the product page. You will be able to view sample pages in your web browser.

The books aren’t quite what I’m after. Can I return them?

We offer a 14-day right of return policy on all printed books to make inspection easy. Once the resources you are returning arrive back with us, we will credit these from your account.

Use the following addresses to return the books free of charge:

New Zealand
Essential Resources
Freepost 145052
Private Bag 90120
Invercargill 9840

Essential Resources
Reply Paid 906
Strawberry Hills
NSW 2012

Digital products are a confirmed sale and cannot be returned.

I want to keep some but not all of the resources, what do I do?

Just send back the books you do not wish to keep by re-using and re-addressing our packaging. Use the Reply Paid label located on the bottom right hand corner of your invoice. Once the resources arrive back we will credit these from your account and send you a readjusted invoice.

It looks like you’re charging me freight. What’s the go?

If you return the books within our 14-day right of inspection, then we credit the whole invoice, freight included. If you choose to keep the books, then postage and handling are charged.

How will I know my order has been received?

Our website is linked to our ordering system. As soon as you receive the confirmation online you will know your order has been generated. If you order via catalogue, flyer, email or telephone, you will receive an email once your order has been dispatched.

How will I know my order has been sent?

If you have provided us with your email address, we will email you a confirmation once your order has been dispatched.

I’ve ordered books but not received them. What can I do?

Contact us by email or phone and we will run a track and trace on your parcel.

I’ve received a statement, but need a copy of the invoice. How can I get one?

You can email or call us with a request for a copy of your invoice.

I want to write for you. How do I go about it?

Visit the Write for Us section of our website and download our publication, 'Developing a Resource Proposal'. We’re always keen to hear from innovative educators who have an idea or a great approach that works in the classroom.

I’m not happy with an aspect of Essential Resources product or service. Who can I contact?

Our customers are our number one priority. If our products or services haven’t met your expectations, then it’s likely they haven’t met ours either! If so, we’d like to know. Contact us and we’ll do all we can to remedy the situation.

I’m very happy with an aspect of Essential Resources product or service. Who can I contact?

While we’re keen to hear from customers who are dissatisfied in any way, we welcome customer compliments too! If you’re happy with something about our products or services then do let us know so we can pass it on to the author or the team. Just as in the classroom, positive reinforcement goes a long way and it helps us to get it right the next time too.

Track and trace says the books have arrived, but I haven’t seen them. What do I do?

Our books are sent out in their unmistakeable green, rectangular boxes. They are hot property! We suggest you ask colleagues if they’ve seen/opened the box, check with the school administrator or secretary, and/or look under the odd pile of marking.

I don’t really know what an ebook is. Could you explain?

An ebook is an electronic version of an Essential Resources book you can download to your computer and use in your classroom today

I’ve ordered an ebook. How do I download it?

Downloading is simple. Log into your Essential Resources account and click Filebox. Your ebooks can be downloaded from your Filebox by clicking Download PDF File.

Save your ebook to a safe place on your hard-drive or school server. Launch Adobe Reader and open your ebook or locate the file and double click on the icon.

To download and view Essential Resources ebooks, you need to have the current version of Adobe Reader on your computer. If you don't have Adobe Reader, click here to get the latest version for free.

When I use Adobe Reader, there’s an error message. How do I fix it?

You may have an old version of Adobe Reader on your computer. To download the latest version for free, click here.

My computer says it has downloaded my ebook. But now how do I find the ebook?

Your computer will have saved your ebook to the place indicated by your computer's browser. If you can’t find it, search for the file using EB + the product code number (which is stated on your account) + .pdf to indicate it is a PDF file. For example, the code for Awesome Alphabet Activities is 0395 so the ebook has the file name, EB0395.pdf and you would use this file name to search for the ebook on your computer.

If, after searching your computer you still can't find it, log back into your Essential Resources account, click Filebox and download your ebook again.

I’ve ordered more than one ebook. Do I download them together or separately?

You need to download each ebook separately.

Are your ebooks compatible with my Mac?

Yes. Essential Resources ebooks are portable digital files (.pdf), which means you can open them on any computer or digital reader able to open and view pdf digital files. You need the current version of the program Adobe Reader on your computer; click here to get the latest version for free.

I want both the ebook and the printed version of the same book. Can I buy them both together?

Yes. If you are buying an ebook and its printed equivalent at the same time, you can take advantage of our offer of paying for the printed version plus an add-on of $15 for the ebook.

If you would like to take us up on this offer, please contact us so that we can arrange it for you.

Can I return my ebook after purchase?

As they are digital files, we cannot accept return of ebooks. We recommend that you choose carefully and make full use of the Preview option for all books on their product page. Of course, to make a thorough preview, you can request a printed copy of the book on our 14-day right of inspection, then choose to return it and purchase the ebook.

Can I order my ebook from the flyer you have sent me?

Yes. Just fill in the details and fax or post back the flyer. Include your email address so that we can email you the link to our ebook pickup page.

Can I order ebooks over the phone or by email?

Yes. We will contact you to arrange payment, and then email you the link to our ebook pickup page.

Am I committed to purchasing the books that are send on Standing Order?

Our standing order offer enables you to view a sample of our great support titles regularly. You can keep or return as many as you wish, with no obligation to buy. We even include a reply paid sticker so that it costs you nothing to return unsuitable titles to us.

Can I change my Standing Order?

Absolutely. If you want to change any aspect of your Standing Order, such as the frequency, or your subjects of interest just send us an email or give us a call and we will amend the details.

Can I exclude a certain interest area from my Standing Order?

Yes – send us an email or call us and we will amend your subscription to suit.

Can I pause or skip my next Standing Order?

Of course. Skip your standing order subscription by contacting us. Same goes if you are away from school for a period of time and need to pause your subscription. Reach out to our support team via email or phone.

Can I cancel anytime?

Yes, you can cancel your Standing Order at any time, simply contact us and we will take care of this for you.

If I like the print books you have sent me can I get them as ebooks?

You sure can. You can return the print book copies and let us know the titles that you would like substituted as ebooks. If you are buying an ebook and its printed equivalent at the same time, you can take advantage of our offer of paying for the printed version plus an add-on of $15 for the ebook.

If you would like to take us up on this offer, please contact us so that we can arrange it for you.

How often are Standing Orders sent out?

Two times a year, but we can alter the frequency to suit you!

When will I find out what’s in my Standing Order?

We will send you an email notifying when your next Standing Order is due to be sent to you. In that email will be a list of the exciting and engaging titles coming your way.

Can I request a Standing Order for a colleague or friend?

Did we mention we love helping teachers teach and students learn? Of course you can refer the Standing Order programme to a friend! All you need to do is email or phone us with your friend's name, school and email details. We will reach out and organise the rest for you.